"Drivers License", "Bank Statement", etc.) so that you do not accidentally upload the wrong documents.Ĭomplete the Real Person check and upload your documents. It is helpful to name the file of the document you are uploading (i.e. bmp for example).Ĭomplete all the fields and press the ‘Upload File’ button when you are done. You will need to change these files to a format that is supported (.jpg.
HEIC (iOS) Files – Unfortunately we are unable to open.On iOS - Click the 'aA' logo to the left of the web URL > Click 'Request Desktop Site' On Android - Click the 3 dots in the top right to pull down the Menu > Click 'Desktop Site' IF YOU ARE ON A MOBILE WEB BROWSER YOU WILL NEED TO SET YOUR BROWSER TO DESKTOP VIEW! If you have multiple files uploaded, they must be uploaded one (1) file at a time.If you need to upload requested documents either for Customer Support in order to change Personal Account Information or for the Payments and Security Team, you must go to our Secure Upload Server Link:Ĭlick here to upload your documents to our Secure Server.
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